Company, products

How do you pronounce LIOE?

- The "E" is silent, so it should be pronounced "lee-oh".

Why is your company name LIOE Design?

- Our company name LIOE Design is name after our company founder and master industrial designer, John Lioe. As the brand's designer John's aesthetic operates as the cornerstone of our company. He designs with the users in mind, to make the experience of the product as friendly and efficient as possible.

Where are your products made?

- Our products are sourced from talent manufacturers from all over the world. For example, the Stealth Pen: the body and spring are from China, the refill and pen mechanism are from Germany and we complete final assembly and quality control in our studio in Seattle, WA. For all products final assembly and QA happens in Seattle.  

SHIPPING

Where do you ship to?

- We ship anywhere in the USA. if you are interested in international shipping, please email us at info@lioedesign.com for a quote with international shipping options.

Can you ship next day?

- Yes, we can provide a quote with shipping rates for next day air service please email us at info@lioedesign.com.

RETURN POLICY AND EXCHANGES 

What is the return policy?

- If you would like to return or exchange an item please email us at info@lioedesign.com. The item must be LIKE NEW condition and the request must be made within 15 days of when you purchased the item. We are not responsible for any additional shipping costs for return/exchanges.

WARRANTY

Is there any warranties with the products? 

- We pride ourselves on a top notch quality control of every product before it leaves our Seattle studio. We believe in providing all customers with the best customer service. If you experience any issues with your product please contact us at info@lioedesign.com with a picture and description. We will warranty for any defects, however we do not warranty standard usage.

REPAIRS

What if I need a repair? 

- If you experience any issues with your product and require repair please contact us at info@lioedesign.com with a picture and description of the issue.